Returns Policy

6. RETURNS

6.1. Goods are not supplied on a sale or return basis.

6.2. The Company reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred if it is necessary to return large items.

6.3. Once the Company has acknowledged the buyer's order, the buyer may only cancel the order if the Company agrees to accept such cancellation. In such an event the Company reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay.

6.4. Mail and web ordered goods will be accepted for return entirely at The Company’s discretion, within 30 days of delivery to the Buyer providing that they are unused, in perfect condition and in their original packaging. Free carriage paid returns applies to UK mainland only and stocked product lines. The Buyer must contact the Company to obtain authorisation to return goods on the Customer Services Returns line – 01227 276457. Any goods returned to the Company without authorisation or not in the condition set out above will be rejected and returned to the Buyer at their cost. The Company reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred if it is necessary to return large items.This includes any machine as available to buy but not in stock.As would be required to import.

6.5. Where goods do not appear in an Sweets From Evan Ltd publication (including but not limited to the catalogues, or a leaflet, or our website) and are specially ordered for the Buyer, the Company will only accept return of the goods if they are defective and returned within 30 days of delivery by the Buyer.

6.6. To return installed goods, the Buyer must call the returns line – 01227 276457 whereby the Company will decide upon the most appropriate course of action.

6.7. Where goods are returned in their original packaging, this packaging must be in intact condition. The Company reserves the right to impose a charge for any damaged packaging.

6.8  Refunds will be made 5 days after payments have cleared.

6.9  Refunds will be returned same method as payment.